FAQs
❓ Frequently Asked Questions – The Ornament Shop Ireland
Q1: What is your last day for shipping?
A: We ship Monday to Friday year-round, excluding holidays. See our Shipping and Returns page for full details.
Q2: What are your head office opening hours?
A:
🕒 Monday–Friday: 8:00am – 4:00pm
📍 The Ornament Shop HQ, Gort, Co. Galway
🛍️ Market stand hours vary — please check with each centre or stand manager.
Q3: Where are your market stands?
A: All Stands are ran independently
-Galway Christmas Market – Declan [Instagram]
-Eyre Square, Galway – Mary 0862579042
-The Square, Tallaght – Mary [Instagram]
-Swords Pavilions, Dublin - Esther 0879410527
-Mahon Point, Cork – Fiona [Instagram]
-Golden Island, Athlone
-Arthur's Quay, Limerick
Note: Stock and availability may differ from online offerings.
Q4: Can you change the colour or style of ornaments?
A: No – all ornaments are pre-made and sold as shown on our website.
Q5: Can you include a dog or cat on my ornament?
A: Yes! We offer self-adhesive pet add-ons for most designs. Shorter text may be needed for placement on banners.
➡️ [View Pet Add-Ons] | See examples on Instagram
Q6: Do you have ornaments for single parents?
A: Yes – find them in our “Family” category 1 Adult with Children, featuring options for 1 adult with 1–9 children.
Q7: Do you have same-gender couple or family ornaments?
A: Yes! Many ornaments are gender- and age-neutral.
➡️ Visit our Same-Sex Couples category.
Need help? [Contact us] for suggestions.
Q8: Do you make baubles?
A: No – we only offer resin ornaments, not glass or plastic baubles.
Q9: Do you offer discount codes?
A:
✅ Best Offer: 15% off for early bird shoppers (Sept/Oct – via newsletter)
🛍️ Seasonal Offers: 10% off or free shipping (Nov/Dec only)
🚫 No Black Friday sale – As a seasonal business we don't want to encourage waiting until the end of November to order all at once and risk delays closer to Christmas
💌 Where to Find Codes:
Website banner
Newsletter
Instagram (via select influencers)
Q10: Do you make custom ornaments?
❌ No – We do not offer fully custom-made ornaments.
All items are sold as seen on the website.
Q11: Do you ship worldwide?
🌍 Unfortunately, we no longer offer international shipping.
Due to the fragile nature and modest value of our ornaments, we focus on reliable delivery within Ireland only.
Your satisfaction is our top priority, and we want to avoid the risk of damage or loss in transit.