DELIVERY CHARGES

Ireland
€3.95 for tracked delivery

UK
€6.95 for tracked delivery

Europe
€12 for tracked delivery

Rest of World
€16 for tracked delivery

Want it in time for Christmas?

Ireland Delivery – Order  by midnight- 17th December 2019
UK Delivery – Order by midnight -17th December 2019
Europe – Last dispatch on the 17th December 2019
Rest of World – Order by 11th Dec

SHIPPING & RETURNS

Shipping

We use Fastway courier to deliver all orders within the Island of Ireland and the U.K.. All orders via sent via fastway couriers require a signature and contact number.

For European and the Rest of World orders we use An Post or a courier service depending on the destination.

We ship all orders promptly and you will be notified via email when your order is sent. Please be patient if your order has not arrived as quick as you would like it to, and be sure to check your tracking code and indeed with the courier company if  their tracking information is incomplete. We cannot be held responsible for delayed delivery by an post or courier, please do not expect us to.

Returns Policy

Please double-check the spelling of each name before submitting your order.

We cannot rectify mistakes once they have been personalised .If we make a mistake, we will replace the ornament at no charge once the incorrect ornament has been returned to us. (We will credit your card with the appropriate postage.) We recommend that you obtain a receipt of posting (free from the post office).

If an item arrives to you in a less than perfect condition, contact us and we will endevour to rectify the situation immediately.

If you have ordered an item that is not personalised you have the right to return the said item to us with in 7 days for a full refund (less postage costs).
Please contact us by email: info@theornamentshop.ie